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Reputation, quality, and safety — measured on every vendor you buy from.
VendorOSHQ combines purchasing history, food-safety signals, and customer sentiment into an accountability layer for suppliers. Independent operators and enterprise groups run on the same platform.
Vendor reputation & accountability
- • Live reputation score per vendor, per business, per location
- • Fill rate, on-time delivery, substitution rate, and rejection tracking
- • Price stability and unexpected-increase alerts
- • Head-to-head vendor comparisons on the exact items you buy
Supplier quality metrics
- • Pack accuracy, spec drift, and short-ship tracking per shipment
- • Temperature holds and cold-chain compliance recorded at receiving
- • Defect and credit history rolled up per SKU and per vendor
- • Consistency scoring across locations, brands, and time
Food safety intelligence
- • Recall matching against your received lots and locations
- • Temperature excursion and cold-chain incident logging
- • HACCP-ready audit trail on receiving and rejections
- • Allergen and spec-change alerts tied to canonical items
Customer sentiment intelligence
- • Review, comment, and complaint ingestion tied back to menu items
- • Ingredient and supplier attribution for guest feedback
- • Sentiment trends flag quality drops before they hit sales
- • Location-level breakdowns so no unit hides a bad supplier
OSHQ.AI recommendations
- • AI-ranked vendor recommendations based on price, quality, and sentiment
- • Swap suggestions when a supplier's score trends down
- • Negotiation prompts grounded in your real spend and issue history
- • Plain-language explanations — every recommendation shows its evidence
Purchasing foundation
- • One vendor record per organization with per-business relationships
- • Canonical catalog items with review-first matching — never silent merges
- • Per-location order guides with par levels and phone-first ordering
- • Immutable purchase-order snapshots with append-only price history